Name of company
Stanmore Clinic Limited
First Floor, South Side
Tel: +44 020 7993 5602+44 020 7993 5602
Fax: 01923 848588
Care Quality Commission
The following are the terms on which The Northwood Surgery provides services to its patients and clients. Please ensure that you have read and fully understood them before booking any appointments.
The team at The Northwood Surgery pride themselves on a patient centred practice renowned for its service, integrity and expertise. We strive to constantly improve our service. In order to do this, we greatly appreciate that our patients and clients observe the following Terms and Conditions of the Clinic.
All patients wishing to register with the practice will need to provide 2 forms of identification, one photographic (eg passport or driving license) and 1 which shows proof of address (eg utility bill). For children under the age of 16, this will need to provided by their parent or guardian.
When booking the first appointment, New patients will be asked to pay a Registration fee of £30 to secure the appointment.The initial consultation fee for new patients is £120 and a 30 minute appointment for this is required (this does not include the cost of their registration fee). This consultation will include a detailed assessment of your medical history to ensure that the most suitable care is provided.
Thereafter, a standard (15 minutes) weekday consultation is £60 and long (30 minute consultation) is £110. Tests carried out in addition to the consultation, (for example blood tests, ecg) are billed separately. Please see the website or contact us for the full range of fees. Please note prices are subject to change.
Please take note of the consulting times and office hours as on our website. The Northwood Surgery does not provide an Out of Hours medical service and your attention is drawn to the page "Business Hours" on our website.
We will agree with you the time and date of your appointment. Failure to attend may result in reallocation of the appointment slot to another client. If you are unable to attend your appointment, we require at least 24 hours’ notice in order to reallocate your appointment to another client. Failure to give the required notice may result in your being charged a cancellation fee. If you fail to attend an appointment without giving due notice, you will be required to pay for all future treatments in advance (unless in exceptional circumstances).
Please arrive for your appointment on time so that any necessary paperwork can be completed. Late arrival may result in reduced treatment/consultation time or forfeiting of the appointment. We will endeavour to ensure that your appointment runs to time, however, for reasons beyond our control, we may need to delay, cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment. Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. Non-surgical Beauty clients who fail to attend for their initial consultation will be charged an additional consultation fee (£40) to be paid as a deposit to secure their next appointment.
Initial Consultations for non-surgical beauty patients are currently complimentary. Travel Health Patients : we request a £20 non-refundable deposit per family attending to confirm and secure your appointment. This covers the charge for the Travel Consultation and will be deducted from the total price of any vaccines administered.
All treatments must be paid for in full straight after the treatment session. A non-refundable deposit of the full cost is taken in advance of a treatment which requires prescription only medicines dispensed by The Northwood Surgery.
If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the list price of all treatments already taken from the total price of the full course, and return the difference to you.
Payment is accepted by cash or bank card (except Amex). We do not accept payment by cheque.
All treatments purchased as a course must be paid for in full on the day of the first treatment. All treatments must be taken within 12 months of the date of the first session, any treatments left untaken after 12 months will be forfeited.
Prior to any treatment being carried out, we will always conduct an initial consultation to assess whether treatment is suitable or likely to be successful for you. If it is not suitable, we will inform you as to the reasons why and you will only be charged for the consultation. Unfortunately, we are unable to provide a refund for treatment products purchased from The Northwood Surgery if the product has already been opened and used.
The Northwood Surgery will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods or services to the client. It is the responsibility of the client to ensure that all relevant medical details are provided prior to any treatment. The Northwood Surgery will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions/recommendations given to them regarding the care of a treated area. Nothing in these terms of business shall exclude or limit The Northwood Surgery’s liability for death or any personal injury resulting fromThe Northwood Surgery’s negligence.
The Northwood Surgery will endeavour to treat all clients appropriately, compassionately and fairly. If you have an issue relating to your treatment at the clinic, you are entitled to lodge a complaint verbally or in writing.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager, and you will receive a letter within two days to confirm that an investigation into the matter is under way.
During the course of the investigation, we may require you to attend an additional consultation with the practitioner involved with the treatment, if it is deemed appropriate.